If you are experiencing technical problems, call the MyHealth Service Desk at 1-866-367-0758 (available 24/7).

What is a video visit?
How do I schedule a video visit?

Most clinics at Stanford Health Care offer video visits, allowing you to see our providers virtually from a location that is convenient for you. Video visits are held through our MyHealth patient portal.

To schedule a video visit, you can:

  • Book through MyHealth by selecting “Video Visit” as the appointment type.
  • Contact the clinic directly.

Learn more about scheduling a Video Visit »

How should I prepare for my video visit?
What should I expect during my video visit?
What if I have technical problems with my video visit?

If you have difficulties launching your video or experience any other technical problems, please call the MyHealth Service Desk at 1-866-367-0758 (available 24/7).

If the technical issue persists during your appointment, your provider will call you to continue the appointment as a phone call.

What conditions can be addressed in a video visit?
How much will I pay for my video visit?
Are video visits recorded?